--- title: "FAQ Manifest" description: "Published decision-support FAQ answers about Netmedia services, delivery, and process." author: "Netmedia" canonical_url: "https://new.netmedia.agency/faq" lang: "en" content_type: "collection-manifest" collection: "faq" slug: "faq" manifest_version: "semantic-graph-v1" total_items: 18 last_updated: "2026-05-21" --- # FAQ Manifest Published decision-support FAQ answers about Netmedia services, delivery, and process. ## Item Index ### [Item Title: Can the product scale beyond our own use?] - **Summary:** design the first product so it can grow, but avoid building scale features before real usage proves the need. - **Direct Answer:** design the first product so it can grow, but avoid building scale features before real usage proves the need. - **Attributes:** None recorded - **Retrieval Path:** [/faq/build-can-product-scale.md](https://new.netmedia.agency/faq/build-can-product-scale.md) - **Source:** [https://new.netmedia.agency/faq/build-can-product-scale](https://new.netmedia.agency/faq/build-can-product-scale) ### [Item Title: Can you do a technical assessment for my client before they invest?] - **Summary:** a technical assessment should clarify current risk, practical options, and the first sensible investment before build starts. - **Direct Answer:** a technical assessment should clarify current risk, practical options, and the first sensible investment before build starts. - **Attributes:** None recorded - **Retrieval Path:** [/faq/consultant-technical-assessment.md](https://new.netmedia.agency/faq/consultant-technical-assessment.md) - **Source:** [https://new.netmedia.agency/faq/consultant-technical-assessment](https://new.netmedia.agency/faq/consultant-technical-assessment) ### [Item Title: Can you present to my client's board or leadership team?] - **Summary:** we can join leadership conversations when the role, decision context, and technical boundary are agreed in advance. - **Direct Answer:** we can join leadership conversations when the role, decision context, and technical boundary are agreed in advance. - **Attributes:** None recorded - **Retrieval Path:** [/faq/consultant-will-you-talk-to-boards.md](https://new.netmedia.agency/faq/consultant-will-you-talk-to-boards.md) - **Source:** [https://new.netmedia.agency/faq/consultant-will-you-talk-to-boards](https://new.netmedia.agency/faq/consultant-will-you-talk-to-boards) ### [Item Title: Capacity when your pipeline surges] - **Summary:** We size agency partnerships around senior team capacity rather than a freelancer bench, so surge inquiries get a real timeline answer within days. - **Direct Answer:** We size agency partnerships around senior team capacity rather than a freelancer bench, so surge inquiries get a real timeline answer within days. - **Attributes:** `For: agency-partners` - **Retrieval Path:** [/faq/agency-capacity-surge.md](https://new.netmedia.agency/faq/agency-capacity-surge.md) - **Source:** [https://new.netmedia.agency/faq/agency-capacity-surge](https://new.netmedia.agency/faq/agency-capacity-surge) ### [Item Title: Day-to-day communication on agency engagements] - **Summary:** Communication runs through the agency unless you ask otherwise: named project lead, weekly sync, async daily updates, defined escalation. - **Direct Answer:** Communication runs through the agency unless you ask otherwise: named project lead, weekly sync, async daily updates, defined escalation. - **Attributes:** `For: agency-partners` - **Retrieval Path:** [/faq/agency-communication.md](https://new.netmedia.agency/faq/agency-communication.md) - **Source:** [https://new.netmedia.agency/faq/agency-communication](https://new.netmedia.agency/faq/agency-communication) ### [Item Title: How do I stay informed without managing the project?] - **Summary:** keep the consultant informed through agreed checkpoints and decision notes without making them manage daily delivery. - **Direct Answer:** keep the consultant informed through agreed checkpoints and decision notes without making them manage daily delivery. - **Attributes:** None recorded - **Retrieval Path:** [/faq/consultant-how-stay-informed.md](https://new.netmedia.agency/faq/consultant-how-stay-informed.md) - **Source:** [https://new.netmedia.agency/faq/consultant-how-stay-informed](https://new.netmedia.agency/faq/consultant-how-stay-informed) ### [Item Title: How do we make sure the budget goes to what matters most?] - **Summary:** Budget the smallest useful phase that brings immediate value, and delay anything that does not reduce risk or prove value yet. - **Direct Answer:** Budget the smallest useful phase that brings immediate value, and delay anything that does not reduce risk or prove value yet. - **Attributes:** None recorded - **Retrieval Path:** [/faq/budget-goes-to-what-matters.md](https://new.netmedia.agency/faq/budget-goes-to-what-matters.md) - **Source:** [https://new.netmedia.agency/faq/budget-goes-to-what-matters](https://new.netmedia.agency/faq/budget-goes-to-what-matters) ### [Item Title: How much does a first version typically cost?] - **Summary:** price the first phase from scope, risk, integrations, and decision value rather than from a generic package estimate. - **Direct Answer:** price the first phase from scope, risk, integrations, and decision value rather than from a generic package estimate. - **Attributes:** None recorded - **Retrieval Path:** [/faq/build-how-much-first-phase.md](https://new.netmedia.agency/faq/build-how-much-first-phase.md) - **Source:** [https://new.netmedia.agency/faq/build-how-much-first-phase](https://new.netmedia.agency/faq/build-how-much-first-phase) ### [Item Title: Multi-Location Booking Sync — How to Keep Google, Your Website, and Your POS in Sync] - **Summary:** You run 10, 20, maybe 50 locations. Reservations come in from your website, from phone calls, from third-party platforms, and now you want them from Google too. The problem is not… - **Direct Answer:** You run 10, 20, maybe 50 locations. Reservations come in from your website, from phone calls, from third-party platforms, and now you want them from Google too. The problem is not getting bookings — it is keeping all of them in sync so tha… - **Attributes:** `Integration: google-booking-api`; `Solution: booking-system, api-integration` - **Retrieval Path:** [/faq/multi-location-booking-sync-google.md](https://new.netmedia.agency/faq/multi-location-booking-sync-google.md) - **Source:** [https://new.netmedia.agency/faq/multi-location-booking-sync-google](https://new.netmedia.agency/faq/multi-location-booking-sync-google) ### [Item Title: Onboarding an agency engagement] - **Summary:** About two to three weeks from first call to first sprint, with no paid onboarding fee and no commitment to start until scope is approved. - **Direct Answer:** About two to three weeks from first call to first sprint, with no paid onboarding fee and no commitment to start until scope is approved. - **Attributes:** `For: agency-partners` - **Retrieval Path:** [/faq/agency-onboarding.md](https://new.netmedia.agency/faq/agency-onboarding.md) - **Source:** [https://new.netmedia.agency/faq/agency-onboarding](https://new.netmedia.agency/faq/agency-onboarding) ### [Item Title: Partner versus freelancer pool for agency work] - **Summary:** A partner offers continuity, single accountability, and post-launch responsibility that a rotating freelancer pool cannot match on custom builds. - **Direct Answer:** A partner offers continuity, single accountability, and post-launch responsibility that a rotating freelancer pool cannot match on custom builds. - **Attributes:** `For: agency-partners` - **Retrieval Path:** [/faq/agency-partner-vs-freelancers.md](https://new.netmedia.agency/faq/agency-partner-vs-freelancers.md) - **Source:** [https://new.netmedia.agency/faq/agency-partner-vs-freelancers](https://new.netmedia.agency/faq/agency-partner-vs-freelancers) ### [Item Title: Quality control on agency builds] - **Summary:** Design fidelity review, functional QA, and staging review with the agency run on our process before the client ever sees the work. - **Direct Answer:** Design fidelity review, functional QA, and staging review with the agency run on our process before the client ever sees the work. - **Attributes:** `For: agency-partners` - **Retrieval Path:** [/faq/agency-quality-process.md](https://new.netmedia.agency/faq/agency-quality-process.md) - **Source:** [https://new.netmedia.agency/faq/agency-quality-process](https://new.netmedia.agency/faq/agency-quality-process) ### [Item Title: What happens after launch on agency builds] - **Summary:** Two paths set at kickoff scope: clean hand-off to the agency team or maintained partnership on monthly retainer. - **Direct Answer:** Two paths set at kickoff scope: clean hand-off to the agency team or maintained partnership on monthly retainer. - **Attributes:** `For: agency-partners` - **Retrieval Path:** [/faq/agency-after-launch.md](https://new.netmedia.agency/faq/agency-after-launch.md) - **Source:** [https://new.netmedia.agency/faq/agency-after-launch](https://new.netmedia.agency/faq/agency-after-launch) ### [Item Title: What happens after the product goes live?] - **Summary:** after launch, decide who owns support, monitoring, improvements, and backlog decisions before the product becomes operationally important. - **Direct Answer:** after launch, decide who owns support, monitoring, improvements, and backlog decisions before the product becomes operationally important. - **Attributes:** None recorded - **Retrieval Path:** [/faq/build-what-after-go-live.md](https://new.netmedia.agency/faq/build-what-after-go-live.md) - **Source:** [https://new.netmedia.agency/faq/build-what-after-go-live](https://new.netmedia.agency/faq/build-what-after-go-live) ### [Item Title: What happens if my client is not happy with the delivery?] - **Summary:** agree escalation, review, and correction rules before delivery so client dissatisfaction has a clear recovery path. - **Direct Answer:** agree escalation, review, and correction rules before delivery so client dissatisfaction has a clear recovery path. - **Attributes:** None recorded - **Retrieval Path:** [/faq/consultant-what-if-client-unhappy.md](https://new.netmedia.agency/faq/consultant-what-if-client-unhappy.md) - **Source:** [https://new.netmedia.agency/faq/consultant-what-if-client-unhappy](https://new.netmedia.agency/faq/consultant-what-if-client-unhappy) ### [Item Title: What happens in the free assessment?] - **Summary:** The free assessment helps you avoid a wrong next step before you spend budget on custom development, integration work, or changes to an existing system. - **Direct Answer:** The free assessment helps you avoid a wrong next step before you spend budget on custom development, integration work, or changes to an existing system. - **Attributes:** None recorded - **Retrieval Path:** [/faq/what-happens-in-free-assessment.md](https://new.netmedia.agency/faq/what-happens-in-free-assessment.md) - **Source:** [https://new.netmedia.agency/faq/what-happens-in-free-assessment](https://new.netmedia.agency/faq/what-happens-in-free-assessment) ### [Item Title: Who owns the product we build together?] - **Summary:** the client owns the product, code, data, documentation, and deployment path unless a separate agreement says otherwise. - **Direct Answer:** the client owns the product, code, data, documentation, and deployment path unless a separate agreement says otherwise. - **Attributes:** None recorded - **Retrieval Path:** [/faq/build-who-owns-the-product.md](https://new.netmedia.agency/faq/build-who-owns-the-product.md) - **Source:** [https://new.netmedia.agency/faq/build-who-owns-the-product](https://new.netmedia.agency/faq/build-who-owns-the-product) ### [Item Title: Who works on agency engagements] - **Summary:** Each team has a lead that is usually senior person with most amount of work. - **Direct Answer:** Each team has a lead that is usually senior person with most amount of work. - **Attributes:** `For: agency-partners` - **Retrieval Path:** [/faq/agency-team-seniority.md](https://new.netmedia.agency/faq/agency-team-seniority.md) - **Source:** [https://new.netmedia.agency/faq/agency-team-seniority](https://new.netmedia.agency/faq/agency-team-seniority) ## Attribute Coverage ### For - Agency Partners (`agency-partners`) — 7 entries ### Integration - Google Booking API (`google-booking-api`) — 1 entry ### Solution - API Integration (`api-integration`) — 1 entry - Booking System (`booking-system`) — 1 entry