FAQ
Clear answers about delivery scope, process, and how we work before a project starts.
What happens after launch?
Two paths set at kickoff scope: clean hand-off to the agency team or maintained partnership on monthly retainer.
What happens when our pipeline surges?
We size agency partnerships around senior team capacity rather than a freelancer bench, so surge inquiries get a real timeline answer within days.
How does day-to-day communication work?
Communication runs through the agency unless you ask otherwise: named project lead, weekly sync, async daily updates, defined escalation.
What does engagement onboarding look like?
About two to three weeks from first call to first sprint, with no paid onboarding fee and no commitment to start until scope is approved.
Why a partner instead of a freelancer pool?
A partner offers continuity, single accountability, and post-launch responsibility that a rotating freelancer pool cannot match on custom builds.
How do you ensure design fidelity and quality?
Design fidelity review, functional QA, and staging review with the agency run on our process before the client ever sees the work.
Who actually works on the project?
Each team has a lead that is usually senior person with most amount of work.